FamJam is a family-oriented App (available on the AppStore) designed to help parents foster meaningful and enjoyable connections with their children through various activities, from engaging interactive games to stimulating developmental challenges such as debates and brain-teasing conundrums. This includes access to generative Artificial Intelligence (AI) tools through our App, website and other services (collectively our “Services”). All activities are intended to be supervised by parents to ensure suitability for their children.You can find everything you need to know about FamJAm and further details about our Services on our website www.famjam.world before you sign up to our Services. We also confirm the key information to you in writing after sign-up, either by email and on your FamJam app.Reference to “you” in these terms means either a parent or a guardian with responsibility for a child, or the child (as applicable).
Sometimes we may reject your subscription request, for example because you are located in a country to which we do not provide our Services or because the service was mispriced by us. When this happens, we will let you know what additional information is required as soon as possible or refund any sums you have paid.
Once your subscription request has been accepted, you will be able to use the email address provided as the username and you will be required to set up a password. You must keep this information safely and not share it with anyone else.We can disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with these terms.If you know or suspect that anyone other than you knows your user identification code or password, you must immediately contact us at info@famjam.world. Each login must be used for one user only.This account is for parental use. Children should not have unsupervised access to the account or login credentials.
Once you have completed the subscription request form, you will be asked to provide your credit card details. Your card will be charged, depending on the subscription package you select:
Our charges can be found on our pricing page, as well as any promotional offers that may be in place at the time of subscription.You will receive an invoice via email and a payment notification once we have received your payment. Your payment records will also be made available upon request.
The relevant charge may be subject to VAT depending on the location in which our Services will be provided. If VAT is chargeable, you will be notified at the point of making payment.
If provision of our service is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: info@famjam.world to end the contract and receive a refund for any Services you have paid for in advance, but not received.
Our goodwill guarantee. We offer a money back guarantee for your first month’s subscription if you do not think our Services are for you. You can write to us using the details below before payment for the second month of the subscription is taken.
Your legal right to change your mind. Legally you have 14 days after the date we confirm your subscription to change your mind about a subscription. However, our goodwill guarantee above offers you more.You may subsequently end a subscription at any time, but:
This goodwill guarantee does not affect your legal rights (as set out above) if there is something wrong with your service.
How to let us know and what happens next. If you change your mind, contact our Customer Service Team: info@famjam.world. We will refund you as soon as possible and within 10 working days of you telling us you have changed your mind. We will refund you by the method you used for payment. We do not charge a fee for the refund.
If you think there is something wrong with your service, you must contact our legal and complaints team: legal@famjam.world. Your legal rights are summarised below. These are subject to certain exceptions.
Summary of your key legal rights
The Consumer Rights Act 2015 says:
You have the right to request that we repeat or fix a service if it is not performed with reasonable care and skill. If we cannot fix it, you may be entitled to a partial refund.
If a price has not been agreed upfront, what you are asked to pay must be reasonable.
If a time has not been agreed upfront, it must be carried out within a reasonable time.
Changes we can always make. We can always change a service:
Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the service or these terms, but if we do so we will notify you and you can then contact our Customer Service Team: info@famjam.world to end the contract before the change takes effect and receive a refund for any Services you have paid for in advance, but not received.Our charges may increase from time to time. We will notify you of the changes at least 30 days prior to the increase coming into effect.
We can suspend the service. We do this to:
If we need to suspend the service, we will notify you in advance unless it’s due to an urgent issue or emergency. If the service is suspended for five or more days in any given month, we will adjust your subscription by extending it to cover the missed days. If the suspension lasts more than 10 days, you may choose to contact our Customer Service Team at info@famjam.world to end your subscription. In that case, we will refund any payments you’ve made for Services you won’t receive. However, we hope you’ll choose to continue with the additional subscription days provided instead.
We can stop providing a service. We let you know at least 14 days in advance and we refund any sums you have paid in advance for Services which will not be provided.
We can end our contract with you for a service and claim any compensation due to us if:
We are responsible for losses you suffer caused by us breaking this contract unless the loss is:
How we use any personal data you give us is set out in our Privacy and Cookie Policy.
Our complaints policy. If you have any problems, we request that you first write to our legal and complaints team: legal@famjam.world will do their best to resolve any problems you have with us or our Services. We will respond to any complaint along with a proposed solution within 2 weeks of receiving the complaint but if we are not able to do so, we will provide you with an update of the progress and by when we will be in a position to respond.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland, Northern Ireland, or any member state of the European Union you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
FamJam provides suggested activities and games designed for family engagement and FamJam activities are intended to be carried out under the supervision of a parent or guardian. Parents/guardians are responsible for ensuring these activities are safe, age-appropriate, and suitable for their child.We do not take responsibility for unsupervised use of the app by children.
The content in FamJam is designed for entertainment and educational purposes. It is not intended to replace professional advice or developmental programs.
By entering your contact details on our website you agree to receive communications from us. These can include emails, phone calls and text messages designed to provide you with more information about our Services.
Interacting with other parents. We may have various channels for interaction including social features and social media. When using these channels, you agree not to post anything that may in any way harm or offend another person.
We can transfer our contract with you, so that a different organisation is responsible for providing your service. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You can only transfer your contract with us to someone else if we agree to this. We reserve the right to decide whether you can transfer your contract to someone else. If you want to do so, you will need to write to us at legal@famjam.world with your reasons for requesting the transfer and details of the new recipient of the service. If we agree to the transfer, we may request for further information.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.
By signing up to our Services, you confirm that you have read and understood these terms of service and agree to be bound by them.
Last Updated: 25/11/2024